← All solutions

Answer website visitors at any hour.

We build AI chatbots for your website that answer visitors' questions from your own information, collect their details and pass anything tricky to your team with the conversation attached. When you're ready, we can also connect it to messaging apps such as WhatsApp, text messages, Facebook Messenger and Instagram through their official business APIs. These need approved business accounts or, for texts, carrier registration, and their fees are separate.

Get a quote for this
A phone showing a friendly customer chat in front of a small bakery
Project steps · AI chatbotsExample

Example timeline

  1. KYMGather your informationDone
  2. KYMDesign the conversationsDone
  3. KYMBuild and test on real questionsDone
  4. YouYour approvalWaiting for your approval
  5. KYMLaunch on your websiteUp next
  6. KYMHand-off to your teamUp next
  7. KYMWeekly improvementsUp next

Images are illustrations.

What we automate

  • A chat window on your website that answers questions at any hour
  • Set up to answer from your own website, documents, prices and policies
  • Asks a few questions to understand what a visitor needs, then saves their details to your CRM or inbox
  • Hands the chat to a person by email or your help desk when it can't help, or when a visitor asks for one
  • Extra channels when you need them: WhatsApp, text messages (SMS), Facebook Messenger and Instagram, through their official business APIs (approved business accounts or carrier registration needed; their fees are separate)
  • On request, connects to your calendar or order system to offer open times or check an order's status
  • Other languages on request, after testing
  • A weekly report on what people asked and what it couldn't answer

How it works

  1. Gather your information
  2. Design the conversations
  3. Build and test on real questions
  4. Your approval
  5. Launch on your website
  6. Hand-off to your team
  7. Weekly improvements

The chat assistant on this website (bottom right) is a simple example of what we build. It's set up to answer from our own pages and to send you to a person when it can't help; like any AI, it can make mistakes. Messaging apps are extra channels with their own rules: WhatsApp needs an approved business account, business texting in the US needs carrier registration, and texts go only to people who agreed to get them, with a way to opt out. Their fees are separate and listed in your quote.

What you get

  • Knowledge base setup from your own information
  • Conversation design: greeting, questions and hand-off rules
  • A test set of real customer questions, with results you can review
  • Launch on your website
  • A weekly report on questions and gaps

Who it's for

Service businesses, law firms, real estate teams, online stores and anyone whose inbox and contact forms fill up with the same questions.

Works with

Your websiteWordPressShopifyWhatsApp BusinessText messages (SMS)Facebook MessengerInstagramHubSpotZendeskGmailOutlookGoogle Calendar

Questions

How is this different from your customer support agents?

The chatbot is the front door: it talks with visitors on your website and, if you add them, in messaging apps. Our customer support agents work behind it in your inbox and help desk, sorting tickets and drafting replies. You can start with either one and add the other later.

What if it gives a wrong answer?

Like any AI, it can make mistakes. We set it up to answer from your own information, test it on real questions before launch, and have it hand over to a person when it can't help. You approve before anything goes live, and you choose which actions need a person's OK. The weekly report shows what to improve.

Can it work on WhatsApp or text messages?

Yes, as extra channels. We connect them through their official business APIs. WhatsApp needs an approved business account, and business texting in the US needs carrier registration, which we set up with you. Texts go only to people who agreed to get them, and each one includes a way to opt out. These channels charge their own fees, which are separate and listed in your quote.

Can it answer in other languages?

Other languages are available on request, after testing. We check its answers in each language with you before it goes live.

How much does a chatbot cost?

It depends on the channels, how much information it answers from and which systems it connects to. You get a fixed quote in writing after a free call, before any work starts. Messaging fees from WhatsApp or text-message carriers are separate, and we list them in your quote.

Ready to automate this?

Tell us about your business. We'll reply to set up a free call, then send a fixed quote in writing.

Get a quote for this

More solutions

Appointment booking & scheduling

Customers book and reschedule from your website or chatbot, with reminders, straight into your calendar.

See how it works

Customer support agents

AI that sorts tickets, drafts replies, looks up orders and hands tricky cases to your team.

See how it works

Company knowledge assistant

An internal AI assistant that answers your team's questions from your own documents, with links to its sources.

See how it works