How can we help?
Answers to common questions about KYM PA Guardian, credits and our services. Can't find what you need? Send us a message.
Getting started
How do I get the app?
Join the free beta with the form on the product page. We email you the download link and setup steps.
Which computers does it work on?
Windows 10 and 11, and Mac (beta). Phones aren't supported yet.
My Mac says it can't check the app. What do I do?
Because it's a beta, macOS may ask you to confirm. Follow the steps in your welcome email, or message us and we'll help.
Using your assistant
What can I ask it to do?
Notes, letters, email, reminders, research, files and everyday computer help. See all features.
Can it buy things or make bookings?
No. Ordering and booking are not available, and it never asks for card details.
What if it makes a mistake?
It can, especially during the beta. Check anything important and tell us through the contact form; every report helps.
Credits and billing
Do I need credits?
No. The app is free and runs on our own servers by default. Credits are only used for premium cloud AI models.
How do I buy credits?
Log in to your account and choose a credit pack. Credits are added to your balance after payment.
Can I get a refund?
Unused credits can be refunded within 14 days. See the credit refund policy.
Automation services
How do I get a quote?
Use the quotation form. We reply by email with questions or a written quote.
How long does a project take?
It depends on scope. Your quote includes a timeline before any work starts.
Still need help?
Send us a message and we'll reply by email. We aim to reply within 2 business days.
Contact us