Answer every customer, day and night.
We build AI support agents for your website, email and help desk. They answer from your own documents and policies, look up orders, and pass anything tricky to your team with a clear summary.
What we automate
- A chat agent on your website that answers questions 24/7
- Answers based only on your documents, policies and product information
- Sorts incoming emails and tickets and drafts replies
- Looks up order status, bookings or account details where you allow it
- Hands over to a person with a summary when it isn't sure
- Collects details and creates tickets so nothing is lost
- Spots common questions so you can improve your help pages
- Weekly report on volume, topics and unanswered questions
How it works
- Gather your knowledge
- Build and test the agent
- Your approval
- Go live on your channels
- Hand-off to your team
- Improve every week
See it working: the chat assistant on this website (bottom right) is one we built, answering only from our own information.
Who it's for
Online stores, clinics, service businesses, software companies and anyone answering the same questions again and again.
Works with
Questions
What if it gives a wrong answer?
We limit it to your own information, test it on real questions before launch, and set it to hand over to a person when it isn't sure.
Can it work in my help desk?
Yes. We connect to common help desks and email so your team keeps working the way it does today.
Ready to automate this?
Tell us about your business and we'll reply with a plan and a quote.
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